Privacy Policy

 

This Privacy Policy is meant to explain how we collect information, why we collect it, to whom it’s disclosed, and how you can update, manage, export, or delete your information.

Last Updated on September 2018

This Policy applies to your personal information collected through our website [eyecloud.ai] or any of our services, mobile apps, hardware or other online services of our brand.

By accessing our website [eyecloud.ai] or any of our hardware, mobile apps, online or mobile products, you are agreeing to Eyecloud’s Privacy Policy and that we may transfer and store your info in the US.

If you don’t agree with our policy, please do not use our services.

#1 WHAT PERSONAL DATA WE COLLECT AND HOW WE COLLECT IT

Our primary goal in gathering personal information is to operate our business, improve and develop the quality and functionality of our products and to tailor our services and marketing efforts to our customers requirements.

By “personal information” we mean information that relates to you, an individual user of our Services, including information that can be used directly to identify you (including name, home address, and email address), as well as other information (like tastes and preferences) when coupled with your identifying information.

What You Provide

We will collect data about you during your use of our services or when you do certain things, as stated below:

  • subscribe to our newsletter;
  • complete or submit forms on our website;
  • participate in a survey;
  • submit a request for customer support;
  • apply for a job posting;
  • register for a promotion;
  • download or use one of our mobile apps;
  • purchase Eyecloud.ai products via our online retailers;

We’re not responsible for your online behavior. When you disclose personal information, this information can be collected and used by third parties without our knowledge.

What We Collect

Without limitation, the type of information we may collect is:

  • Personal Information.

We may collect personal details such as an individual’s name, location, and date of birth, passport, driver’s license and other information that allows us to identify who and where the individual is;

  • Contact Information.

We may collect information such as an individual’s email address, mobile and/or landline telephone number, third-party usernames (i.e. social media profile information), residential and business address, and other information that allows us to contact the individual;

  • Financial Information.

We may collect financial information related to an individual’s bank account and debit/credit card details, individual payments made and received, such as the date, amount, currency, bank account, sort code, IBAN, BIC, SWIFT Codes and the details of the payer and other information that allows us to transact with the individual and/or provide them with our services;

  • Statistical, Analytical and Behavioral Information.

We may collect information about an individual’s online and offline preferences, habits, errors, length of time to respond or visit certain pages, participation on discussion boards on blogs posted on or social media functions on www.eyecloud.ai, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes;

  • Device and Technical Information.

We collect device-specific and other technical information, such as the hardware model, operating system version, browser type and version, Internet Protocol (IP) address, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number);

  • Information an individual sends us.

We may collect and store any personal information and correspondence that an individual freely sends us, or that is sent to us by others (such as credit reference or fraud prevention agencies) about the individual’s activities, including activities with our third-party partners. We may collect other data about an individual, which we will maintain in accordance with this policy. We may also collect anonymous non-data about an individual.

How We Collect

Most information will be collected in association with an individual’s use of Eyecloud, our products and services, an enquiry about Eyecloud or generally dealing with us. However, we may also receive data from other sources such as advertising, an individual’s own promotions, credit reference agencies, public records, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, mailing lists, staff, recruitment agencies and our business partners.

In particular, information is likely to be collected as follows:

  • Registrations/Subscriptions/Purchases

When an individual registers with Eyecloud, as a payer or customer, subscribes and or purchases a product, service, list, account, connection or other process whereby they enter data details or grant access to information in order to receive or access something, including a transaction or services;

  • Accounts/Memberships

When an individual submits their details to open an account and/or become a member with us;

  • Partners
  • Legitimate third party data sources

When an individual is granted access to use the products and services of Eyecloud, we obtain and perform searches with legitimate third party data sources to ensure validity and verification of data and other legitimate interests.

  • Verification of identity

When an individual registers with Eyecloud as customer we will obtain information from credit reference agencies and other public sources, including social media, to verify your identity and bank account information.

  • Supply/Contact

When an individual supplies us with goods or services or contacts us in any way;

Cookies

We use the following web cookies and other information technologies to provide features on our web and mobile sites to users in the EEA, including cookies that deliver basic visitor experiences, fuller website experiences such as interactivity with third-party content, and our interest-based advertising on other websites.

The following types of cookies (and cookie technology) are enabled when a web or mobile user visits this website:

  • User-Input Cookies – Enable visitors’ input, choices, or selections across their website experience. Examples include maintaining a shopping cart during a visit or a form throughout a transaction.
  • Authentication Cookies – Identify visitors through the website after they log in.
  • Security Cookies – Help to ensure our website’s security when visitors request a service. For example, we use cookies to help secure account creation and login pages.
  • Multimedia Player Cookies – Ensure such things as image quality, network link speed, or buffer information for video and audio playback.
  • Load-balancing Session Cookies – Direct website traffic to a particular datacenter for the quickest website access, and enable visitors to return to that datacenter if needed.
  • Visitor Customization Cookies – Store preferences and visitor experiential histories: remember language preference, product-page display preference, and whether certain visitor experiences should be displayed, such as email marketing signup, based on past experiences.
  • Social Media Plug-in Cookies – These cookies from social media platforms (like Facebook and Instagram) facilitate content sharing on those platforms.
  • Interest Based Advertising Cookies – Enables our advertising vendors to deliver tailored ads to our visitors on other websites. The ads are based on a visitor’s combined online and offline (e.g. in-store) shopping history and experience with us, as well with our vendors’ network of advertisers.
  • Analytics Cookies – Enables us to do things like estimate number of visitors, detect most used search-engine keywords that lead to a webpage, measure page load times, administer visitor surveys, identify navigation issues, and improve web capabilities.

 

#2 WHO WE SHARE YOUR DATA WITH

We will disclose information upon your authorization and instruction, to your advisers (such as accountants, lawyers, financial or other professional advisers).

It may be necessary for us to disclose an individual’s data to third parties in a manner compliant with the GDPR in the course of our business, such as for processing activities like verification, due diligence, website hosting, data analytics and payment processing.

We will disclose your data to credit reference agencies for the purposes of verifying your identity and bank account information.

We will not disclose or sell an individual’s data to unrelated third parties under any circumstances unless we employ other companies to perform tasks on our behalf and we need to share your information with them to provide products and services to you and we have obtained your consent to do so.

There are some circumstances in which we must disclose an individual’s information: where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;

  • As required by any law (including the GDPR) including court orders;
  • As required by US and overseas regulators and authorities in connection with their duties, including the regulator or authority having access payment details (including information about others involved in the payment);
  • Fraud prevention agencies, in particular, we will always tell fraud prevention agencies if you give us false or fraudulent information. They will also allow other organizations (in the US or abroad), including law enforcement agencies to access this information to prevent and detect fraud, money laundering or other crimes;
  • In order to sell our business (as we may transfer data to a new owner).

We will not disclose an individual’s data to any entity outside of US that is in a jurisdiction that does not have a similar regime to the Acts or an implemented and enforceable privacy policy similar to this policy.

We will take reasonable steps to ensure that any disclosure to an entity outside of US will not be made until that entity has agreed in writing with us to safeguard data as we do.

If the Company gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of the business to another company, we may share information with that company before and after the transaction closes.

Third Party Services, Websites and Accounts

We may share an individual’s information with third party service providers in connection with the provision of Eyecloud and related services to you, and otherwise operating our business. We may link your account with a third party to our services to enable certain functionality, which allows us to obtain information from those accounts.

For example:

  • We may use an individual’s information to assist marketing and promotions to other customers and prospects on social media (such as Facebook);
  • Authentication of identity, passport and driver’s license, and bank account details;
  • All information may be process and stored with cloud service providers (such as Amazon Web Services);
  • Information may be required to communicate with an individual (such as SparkPost and Gmail from Google, Inc);
  • When you click on links to third party websites. We may link your account with a third party to our services to enable certain functionality, which allows us to obtain information from those accounts.

We are not responsible for the privacy practices of third parties. You must read the privacy policies of third party service providers, so you can understand the manner in which they will handle your personal information.

The information we may obtain from those services often depends on their privacy policies or account settings. These service providers may be located or have facilities that are located a different jurisdiction (including the EEA), in which case your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

#3 HOW LONG WE RETAIN YOUR DATA

We will process and keep your personal information for as long as is necessary for the purposes set out in this Policy, for our legitimate business needs, and for compliance with the law.

 

#4 YOUR RIGHTS

You can opt to not have us collect your data. This may prevent us from offering you some or all of our services and may terminate your access to Eyecloud, or other services you access with or through us.

You can choose to have your personal information collected and/or receive information from us.

You can choose to exclude yourself from some or all collection of information and/or receiving information from us.

If you leave comments on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

#5 HOW WE PROTECT YOUR DATA

We are permanently taking precautions to protect your data from unauthorized access. This includes securing our physical facilities and electronic networks.

We cannot accept responsibility for misuse or loss of, or unauthorized access to, data where the security of information is not within our control. We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s data to in accordance with this policy or any applicable laws).

We are not liable for any loss, damage or claim arising out of another person’s use of the data where we were authorized to provide that person with the data.

 

#6 USERS OUTSIDE OF THE US

The information we collect derives and is stored in the United States. By using our Services or Products, you agree that your personal data may be held, used or processed by Eyecloud inside or outside US  for the purpose already mentioned in this Privacy Policy.

If you are located outside the United States, Eyecloud may transfer your personal information and process it in the US, according to this Privacy Policy.

#7 CHILDREN

We are permanently taking precautions to protect your data from unauthorized access. This includes securing our physical facilities and electronic networks.

We cannot accept responsibility for misuse or loss of, or unauthorized access to, data where the security of information is not within our control. We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s data to in accordance with this policy or any applicable laws).

We are not liable for any loss, damage or claim arising out of another person’s use of the data where we were authorized to provide that person with the data.

 

#8 CONTACT US

If you have any concerns about privacy, please send us an email at support@eyecloud.ai.

 

#9 CHANGES

We will change this policy from time to time to comply with our obligations and update our practices, so please review it frequently.

We will notify you on every updates that might occur on our Privacy Policy. Also. we will post the changes on our Platform at eyecloud.ai/privacy-policy.

 

THANK YOU!